362bet sets out these terms so you know exactly what applies to your account, your transactions, and your use of this site. Access to our platform depends on your local law and eligible regions — read through the sections below to understand what we cover and how to reach us if anything needs clarifying.
Account Policy
Jurisdiction Notice
User Rights
Policy Contact
POLICY POSTURE
How Our Legal Terms Apply to You
These terms govern the relationship between you and 362bet when you access the site, create an account, or use any service we provide. Your access to our platform depends on whether it is permitted under your local law and the eligible regions we support — we do not make that determination on your behalf, and nothing in these terms overrides local legal requirements that apply to you. When you add funds through bKash or Bank Transfer, the transaction is subject to both these terms and the conditions of the payment provider you choose. We record those transactions in your account history, which you can view in the wallet section after logging in. We may update these terms from time to time. When we do, we will indicate the revision date at the top of the policy page. Continued use of the site after a change is posted means you have read and accepted the updated version. If you disagree with a change, the right step is to stop using the site and contact our support team to close your account. We keep this process straightforward — the steps are in the rights and support sections below.
bKash
Bank Transfer
Account Wallet
Bangladesh Eligible Regions
POLICY SCOPE COVERAGE
What Falls Inside and Outside This Policy
Understanding where this policy applies helps you know what we are responsible for and what sits outside our control. Each area below is treated separately.
Account Access
These terms apply fully to your account — registration, login, session management, and any action you take while signed in. What you see in your account history and wallet is governed by this policy.
Transactions
Deposits and withdrawals made through bKash or Bank Transfer are covered here in terms of how we record and handle them on our side. The payment provider's own terms also apply to the same transaction.
Site Content
The game content, odds, and promotional notices displayed on the site are covered by this policy. Availability of specific titles or markets may vary depending on your region and local law.
Third-Party Services
Services provided by external parties — including payment processors and game studios — operate under their own terms. We do not extend our policy to cover their obligations, and linking to a third party is not an endorsement.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have clear, practical options for managing your account and the data we hold. If you want to review your transaction history, open the wallet section after logging in — every bKash top-up and Bank Transfer is listed there with a timestamp and amount. To correct account details such as your registered name or contact information, go to the account settings page and follow the fields shown there; some changes require identity verification as displayed in the form. If you have a question about how we handle your information or want to raise a concern about a specific transaction, you can reach our support team through the contact routes listed in the support section below. For requests that go beyond a simple account edit — such as asking us to delete account data or close your account permanently — submit the request in writing through the support channel and we will confirm receipt and next steps.
Review Records
Your full transaction log is in the wallet section of your signed-in account. Filter by date or payment method to find a specific bKash or Bank Transfer entry.
Correct Details
Account name, contact number, and linked wallet details can be updated from the account settings page. Follow the on-screen verification steps shown there.
Raise a Question
Send your policy or account query through the support routes below. Include your registered account ID so we can locate your records and respond accurately.
Request Account Changes
To close an account or request data removal, contact support in writing. We will confirm the request, explain any verification steps required, and follow through as the process shown in your account allows.
POLICY CONTACT ROUTES
How to Reach Us on Policy Matters
These are the contact paths we publish for policy and account questions. Use the route that suits your question best.
Live Chat
Open the chat widget from any page on 362bet while signed in. Use this for account access questions, transaction queries, or anything that needs a quick back-and-forth.
Email Support
Send a written query to the support email address listed on our contact page. Include your account ID and a clear description of the policy matter so we can route it to the right team.
Help Centre
Our published help articles cover common policy questions, account steps, and payment processes. Check the Help Centre before submitting a ticket — your answer may already be there.
DATA AND ACCOUNT SECURITY
How We Handle Your Information and Account
Security and data handling sit at the centre of how 362bet runs your account. Here is what we do and how to act on each area.
Data Handling
We collect only the information needed to operate your account — registration details, transaction records, and session data. We do not sell that data to third parties, and we store it in line with the retention periods set out in our privacy terms.
Cookies
We use cookies to keep your session active and to remember your preferences across visits. You can review and manage cookie settings through your browser. Disabling certain cookies may affect how the site functions on your device.
Account Security
Your account is protected by your login credentials. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through live chat so we can review recent activity with you.
Policy Updates and Contact
When we revise these terms, the updated version replaces the previous one on this page. To request a change to your account data or ask about retention, use the email support route and reference this policy page in your message.
LEGAL POLICY FAQ
Common Questions About Our Legal Terms
Answers to the questions we hear most often about policy, account rights, and how these terms apply to you.
Does this policy apply to me if I am in Bangladesh?
Access to 362bet depends on whether it is permitted under your local law and the eligible regions we support. These terms apply to your account and your use of the site, but they do not override any local legal requirement that applies to you personally.
What happens to my account data if I close my account?
When you close your account, we retain transaction records for the period required by our data retention terms. To request removal of specific data beyond that, send a written request through email support with your account ID. We will confirm the steps and timeline once we receive it.
Can I update my registered contact details?
Yes. Go to account settings after logging in and edit the relevant fields. Some changes — such as updating your linked bKash number or Bank Transfer details — require identity verification as shown on screen. Follow the instructions displayed in the form.
What do I do if I think my account has been accessed without my permission?
Change your password immediately from the account settings page, then contact us through the live chat widget on 362bet. Provide your account ID and the approximate time of the suspicious activity so our team can review recent session records with you.
Who do I contact if I disagree with how a transaction was recorded?
Open your wallet history, note the transaction ID and date, then raise the query through live chat or email support. Include the transaction ID in your message so we can locate the record and review what happened on our side.
How will I know if these legal terms have been updated?
We update the revision date at the top of this page when we make changes. Continued use of the site after a change is posted means you accept the updated version. If you do not agree, contact support to discuss closing your account.