Sports / Slots
362bet keeps the answers to your most common questions in one place — from bKash deposits and Bank Transfer steps to login help and account access on any device. If something is not working the way you expect, start here before reaching out to support.
This page addresses the questions we hear most from returning members — the practical stuff that comes up when you are mid-session or trying to top up quickly. We have organised answers around the four areas that matter most: getting into your account, moving money through bKash or Bank Transfer, picking up where you left off on a different device, and knowing when to contact support directly. Each answer reflects how the platform actually works, not a generic script. Where a step requires you to check a field or confirm a limit, we point you to the exact place in your account rather than guessing at figures we cannot verify here. If your question is not covered below, the live chat route in your account dashboard connects you to the support team. Payment chips shown here — bKash and Bank Transfer — are the verified deposit rails available to members in supported regions. Availability depends on your local law and eligible region, so check the deposit screen in your account for the options shown to you specifically.
Verified deposit rail
Verified deposit rail
Primary self-service hub
A few structural facts about how the platform is set up — these reflect what is built into the site, not projections or estimates.
Android & iOS
6 Studios
EN
2 Routes
If the answers below do not resolve your issue, these are the support routes published inside your account. Use the one that fits the urgency of your question.
Open the chat icon from your account dashboard. This is the fastest route for deposit queries, login issues, and anything time-sensitive. Available directly inside the signed-in area — no separate app needed.
For account documentation, withdrawal queries, or anything that needs a written record, use the email address shown in the Help section of your account. Response times vary; check your inbox and spam folder.
The Help section inside your account dashboard holds published policy links, terms, and the contact details above. If you are unsure which route to use, start there — it lists what each channel handles.
We write these answers based on how the platform is actually configured — not from a template. Here is what that means in practice.
Every process described here — deposits, login, device switching — reflects the actual flow inside your account. We do not describe steps that do not exist in the interface, and we point you to the screen where the relevant field or limit is shown.
We do not publish deposit minimums, processing times, or withdrawal amounts unless they are confirmed in your account screen. If a figure matters, we tell you where to find the verified number rather than printing one that may be out of date.
bKash and Bank Transfer are the verified deposit options for supported regions. We do not name payment methods that are not confirmed for your market, and we do not imply availability where local law or region eligibility may restrict it.
When a process changes — a new login step, a revised deposit flow — this FAQ is updated to match. If something here does not match what you see in your account, the account screen is the source of truth; contact support to flag the discrepancy.
Not every question needs a support ticket. Here is a quick way to decide which route saves you the most time.
Standard deposit steps via bKash or Bank Transfer, understanding how device continuity works across Android and iOS, finding where your transaction history lives in the account, and knowing which support channel to use for a given issue.
A deposit that has not reflected in your wallet after following the steps shown, a login that is not resolving after the standard recovery flow, or any account action that requires identity verification or manual review by the team.
Queries that need a written record — account documentation requests, formal withdrawal questions, or anything where you need a timestamped response. The email address is in the Help section of your signed-in dashboard.
For limits, current wallet balance, transaction status, and deposit method availability — your account screen shows the live figures specific to your profile. This FAQ gives the process; your account gives the numbers.
These are the features members notice first — the ones that shape how the platform feels day to day on a phone.
The account, wallet, and game lobby are all built to load cleanly on a phone browser — Android or iOS — without a download. Your session state carries over when you switch between mobile and desktop, so you do not lose your place mid-game.
Sports betting — including cricket markets covering IPL, BPL, and international fixtures — sits alongside live casino tables and slots in the same lobby. One tap from the account home gets you to whichever category you want without navigating away.
Titles from Bigtime Gaming, Pragmatic Play, PlayStar, Spadegaming, Habanero, and CQ9 are available in the slots and live casino sections. You can filter by studio inside the lobby to find the titles you already know from those providers.
Every bKash top-up and Bank Transfer is logged in your account wallet with a timestamp and reference. If a transaction looks wrong, the history screen is the first place to check before contacting support — it shows the status and amount as recorded.
These are the questions members ask most often. Each answer reflects the actual process in your account — check the screen referenced if you need the live figures.
Go to the Deposit section in your account wallet and select bKash from the available options. Follow the fields shown on that screen — the minimum amount and the bKash number to send to are displayed there. Once the transfer is confirmed on your bKash app, the wallet balance updates. If it does not reflect after a few minutes, use live chat with your bKash transaction reference ready.
Yes. Select Bank Transfer in the Deposit section of your wallet. The account details and reference code you need to include in your transfer are shown on that screen — copy them exactly. Processing time depends on your bank; the wallet history will show the status once the transfer is matched. Contact email support if it has not updated after the timeframe your bank quoted.
First, try the password reset link on the login page — it sends a reset to the email address registered on your account. If you no longer have access to that email, contact live chat from the support page with your registered details. Do not create a second account; the team can verify your identity and restore access to the original one.
Your account state — wallet balance, game history, and active session — is tied to your account, not your device. Log in on any browser and you pick up where you left off. There is no separate app to download; the mobile browser version and the desktop version share the same account data in real time.
Open the Wallet or Transaction History section inside your signed-in account. Every bKash top-up and Bank Transfer is listed with a date, amount, and status. If a transaction is showing as pending longer than expected, note the reference number shown there before contacting support — it speeds up the lookup on the team's side.
Availability depends on your local law and eligible region. The platform is built for Bangladesh members, and bKash and Bank Transfer are the verified deposit rails for supported areas. If the deposit screen shows your payment options when you are logged in, your account is active for that region. For eligibility questions, check the Terms section or contact support directly.